FODE PNG – Frequently Asked Questions (FAQ)

For Teachers and Students

Flexible, Open and Distance Education – Department of Education, Papua New Guinea

1. Access and Login

Q1. How do I log in to the FODE Moodle site?
Go to https://moodle-151558-0.cloudclusters.net/ and enter your username and password provided by your centre or FODE administration.
Q2. What should I do if I forget my password?
Click on “Forgotten your username or password?” on the login page. Enter your email address or username, and you’ll receive a password reset link. If you don’t receive it, contact your regional IT officer or centre coordinator.
Q3. I can’t access the Moodle site. What should I do?
Check your internet connection first. If the site is still unreachable, try again later — it may be undergoing maintenance. You can also report access issues via support@fode.gov.pg.

Q4. How do I find my enrolled courses?
After logging in, go to your Dashboard → My Courses. You’ll see all the subjects you’re enrolled in.
Q5. I can’t see my course after logging in. Why?
You might not be enrolled yet. Contact your subject teacher or centre coordinator to check your enrolment status.
Q6. How do I enrol in a new course?
Students are enrolled by centre administrators or teachers. If you need a new subject, contact your FODE centre.

Q7. How do I submit my assignments online?
Open the course, click on the assignment activity, then select “Add submission.” Upload your file (PDF, Word, etc.) and click “Submit assignment.”
Q8. Can I edit my assignment after submission?
You can only edit if your teacher has allowed resubmissions. Check the assignment instructions or message your teacher.
Q9. How will I know if my assignment is marked?
You’ll receive a notification in Moodle and can view your grade and feedback under the assignment activity or in Grades → Course.

Q10. How can I communicate with my teachers?
Use the Messaging feature inside Moodle, or post questions in the course forum.
Q11. Who do I contact for technical problems?
Send an email to support@fode.gov.pg or report to your centre IT officer with details of the issue (username, screenshot, and course name).

Q12. Can I access Moodle on my phone?
Yes. Download the Moodle App from the Google Play Store or Apple App Store. Enter the site address: https://moodle-151558-0.cloudclusters.net/ and log in with your usual credentials.
Q13. Do I need data to use the app?
Yes. The app works online, but once you open course content, you can download materials for offline access.

Q14. What are the study hours for FODE?
FODE allows flexible study. Students can access materials and submit assessments anytime within the course duration.
Q15. How do I update my personal details (email, phone, etc.)?
Go to Profile → Edit profile to update your details, or contact your centre if changes are locked.
Q16. How can teachers add new materials or activities?
Teachers can “Turn editing on” within a course and use “Add an activity or resource.” For advanced setup, contact the site administrator.

If you need further help, please contact:
📧 bobatomtech@gmail.com
📞 ICT Helpdesk – (675) 74407124
🏫 Or your nearest FODE Centre IT Officer